FREQUENTLY ASKED QUESTIONS
How do I book an appointment?
All appointments can be booked online through www.underground-aesthetics.com.
We don't take walk-ins, so pre-booking is required.
Do I need a consultation first?
Not always. Many of our facials are customizable, but if you're unsure where to start or have specific concerns (acne, sensitivity, etc.), feel free to send a message or call for a quick consult!
Do you take same-day appointments?
Sometimes, but rarely. We recommend booking at least a few days in advance-- especially for weekends or peak times.
What happens if I'm late?
If you're more than 10 minutes late, your service may be shortened or canceled, and a fee may apply. We respect your time-- please respect ours!
Do you require a deposit?
Yes. A deposit is required when you book online, securing your spot. This is applied to your service total.
What's your cancellation policy?
Life happens. Just give us 24 hours' notice to avoid a cancellation fee.
Do you offer gift cards?
Yes! Gift cards are available and make the perfect skin-obsessed gift. You can purchase them directly through our site to receive an E-Gift Card or in person for a physical one!
Do you offer packages or memberships?
We offer seasonal specials and a yearly gift card promotion. Follow us on Instagram and Facebook to stay updated on the current offers.